FAQs

About my order

How do I check the status of my order?
You will receive an email when your order is placed and a second email with the tracking the day your order has shipped.  If for some reason you have not received these notifications, please check your spam box. If it’s still not there, please contact info@uitdeandes.nl

Do you accept returns and/or exchanges?
Yes, making a return or exchange is easy. You have the right to cancel your order within 14 days without giving any reason. More information returns can be found in the our terms and conditions page.

Do you offer gift wrapping?
We offer gift wrapping without additional charge just please let us know at the moment you place your order.

About shipping

How long does it take for my order to ship?
Orders received on weekdays before 16:00 pm will be taken to the post office the same day. To EU countries it usually takes 3-7 days to arrive. To the rest of the world (USA, Australia and other) it takes about 2-3 weeks.

About sizes

How Uit de Andes mesure children clothing?
All measurements are taken flat.
Length: from top shoulder to bottom hem
Width: from side to side at waist level
Sleves: from top shoulder

*Please bare in mind that some items are oversized and loose fitting for extra comfort  and they should last 2 years for the same child before they are ready to be passed on.